2022 Conference Program

View a PDF version of the full 2022 CPTSC 2022 Conference Program

Schedule at a Glance 

Conference events will be held at UCCS Downtown and SpringHill Suites Hotel (SHS; two blocks south of UCCS Downtown on Tejon Avenue).  

Thursday, October 27, 2022      UCCS Downtown 
Registration 8:30 am—4:30 pm Lobby 
Workshop 1 8:30—10:00 am Large Room 
Workshop 2 10:30 am—Noon Large Room 
Lunch on Your Own Noon—1:15 pm Suggestions on pages 27-30 
Workshop 3 1:30—3:00 pm Large Room 
International Committee  1:30—2:20 pm Small Room 
Diversity Committee  2:30—3:20 pm Small Room 
Grants Committee  3:30—4:20 pm  Small Room 
Graduate Student Committee 3:30—4:20 pm Large Room 
Administrators Committee 4:30—5:20 pm Small Room 
Friday, October 28, 2022             SpringHill Suites and UCCS Downtown  
Registration 8 am—2 pm SHS Hallway 
Concurrent Session 1 9:00—9:50 am SHS Meeting Rooms 
Concurrent Session 2 10:00—10:50 am SHS Meeting Rooms 
Concurrent Session 3 11:00—11:50 am SHS Meeting Rooms 
Lunch on Your Own Noon—1:45 pm Suggestions on pages 27-30 
Poster Session Noon—2:00 pm SHS Hallway 
Concurrent Session 4 2:00—2:50 pm SHS Meeting Rooms 
Journal Editors Roundtable 2:00—2:50 pm UCCS Downtown Large Room  
Concurrent Session 5 3:00—3:50 pm SHS Meeting Rooms 
Concurrent Session 6 4:00—4:50 pm SHS Meeting Rooms 
Awards and Reception (Cash Bar) 5:30—7:00 pm SHS Meeting Rooms 
Saturday, October 29, 2022        SpringHill Suites and UCCS Downtown  
CPTSC Business Meeting 9:00—10:30 am SHS Summit West 
Administrators Roundtable 10:45 am—Noon SHS Summit West 
Graduate Student Workshop 9:00—10:30 am UCCS Large Room 
Women in TC Meeting 10:30—Noon UCCS Large Room 
Excursions Depart 1 pm SHS Lobby 

Thursday, October 27 

Registration 8:30 am—4:30 pm UCCS Downtown Lobby 

Workshop 1 8:30—10:00 am Large Room 

Programmatic Evaluation Through Learning Experience Design 

Lisa Melonçon, University of South Florida 
Joanna Schreiber, Georgia Southern University 

Learning experience design (LXD) is not a new term (e.g., McLellan, 2000; Tawfik et al., 2022), however, it is one that, surprisingly, has seen little traction in technical and professional communication (TPC) scholarship. While recent research has focused on user experience (UX) as a way to consider programs (e.g., Crane & Cook, 2022), UX does not fully encapsulate the uniqueness of teaching and learning. LXD. came about to fully account for and name the learner as part of the teaching and learning experience. The emphasis on the student or learner emphasizes and names the primary audience, or user, of the educational experience. LXD is an overarching mindset and approach, a theory if you will, to understand how to make programs work. It centers students and the learning outcomes from designing a course (or assignment) all the way through assessment and reflection and update to the course. 

After a brief overview of LXD, this workshop will focus on this key programmatic question: how can we equip TPC Program administrators and faculty to design programs (and courses) in a more purposeful way that enhances student learning? We move to answer this question through a series of hands-on activities that combines LXD with a programmatic perspective. 

The primary audience for this workshop is 

  • Primary: Program administrators and faculty who want to update or expand their existing degree program 
  • Secondary: Program administrators and faculty who want to start a new program 

The activities are designed for working through issues related to the program. Both new and seasoned administrators and faculty who administer or work in a four-year degree program or emphasis program, certificate, or minor at the undergraduate or graduate level would find value in the activities since the handouts provided will guide a process of program evaluation from a programmatic perspective. 

When we use the term programmatic perspective, we mean the interconnected processes in which TPC Program Administrators (PAs) and faculty regularly engage. A programmatic perspective includes considering programmatic relationships: course to course, course to program, program to other academic programs, program to professional field, and just as importantly, all the processes and documentation that goes with a program for the multiple stakeholders across campus and outside of campus (Schreiber & Melonçon, 2019, pp. 257-58). The primary processes are the critical review of programs involving careful deliberation on the nature of programs to better understand how and why they exist and work. Effectively engaging in such activities involves understanding that TPC programs are both locally situated and shaped by field-wide trends in academia and industry. 

The following activities will be guided by the workshop facilitators and a series of handouts and worksheets: 

  • Evaluating current program through LXD 
  • Re-writing student centered learning outcomes 
  • Aligning program outcomes to courses and assignments 
  • Integrating courses across a program 
  • Performing an inclusion audit 

Workshop 2 10:30 am—Noon Large Room 

Implementing Design Thinking into Program Administration 

Tracy Bridgeford, University of Nebraska—Omaha 
Bill Williamson, Saginaw Valley State University 

This workshop will examine the applications of design thinking to administering academic programs. We will frame design thinking as a problem-solving mindset that leads to problem-solving strategies that are built upon methodological action phases: empathy, problem definition, ideation, prototype development, and testing/implementation. 

We propose strategies for constructing administrative ethos based in design thinking that we then apply to the core challenges of programmatic recruitment & retention, curriculum management, and outcomes & assessment. We will share brief narratives from our own 50+ years of combined administrative experience before engaging participants in exploration of problem-solving methods through small-group strategic-planning sessions. Our goal is for participants to walk away with strategies for framing and addressing local challenges in their home contexts. 

The workshop will be organized into five segments: 

  • Overview of design thinking for administrative applications (10 min) 
  • Framing challenges and strategies from a design thinking perspective (10 min) 
  • Small-group exploration of a programmatic challenge, part 1 (20 min) 
  • Small-group exploration of a programmatic challenge, part 2 (20 min) 
  • Reflections on the process (15 min) 

We will allow participants to select their work groups based on the programmatic challenges they feel most immediate or daunting for them. Every participant will leave with a strategy packet that includes an annotated bibliography, a design-thinking methods guide, and a heuristic framework for strategic action. 

Lunch on Your Own Noon – 1:15 pm

Workshop 3 1:30—3:00 pm Large Room 

Incorporating Data Analytics as User Analysis Method in TPC Research, Training & Practice 

Daniel L. Hocutt, University of Richmond 
Nupoor Ranade, George Mason University 
Khawar Latif Khan, North Carolina State University 
Jianfen Chen, Purdue University 
Katlynne Davis, University of Minnesota 
Gustav Verhulsdonck, Central Michigan University 
Jason Tham, Texas Tech University 

Technical communicators in the workplace are tasked with maintaining digital assets like websites and social media platforms on behalf of their employers. While technical and professional communication (TPC) classrooms prepare students for participatory, user-centered research and design (see Johnson, 1997; Johnson, 1998; Spinuzzi, 2005; Tham, 2021; Zachry & Spyridakis, 2016, and many others), these preparations focus on developing new artifacts or completing major revisions. Less often addressed in TPC classrooms is the regular maintenance of digital artifacts with user metrics from data analytics tools. In the workplace, technical communicators are asked to interpret and use insights captured in data analytics tools to provide actionable, routine updates based on user behavior. Data analytics tools provide aggregated reports of user behavior on and around such digital properties.  

This workshop invites participants to examine and try out user-centered instructional materials, developed through a 2021 CTPSC Research Grant, that empower TPC instructors to teach critical use of data analytics for user research and routine maintenance of digital assets. Our project positions data analytics as a critical digital literacy that TPC students need to study, understand, and practice in classroom settings as preparation for workplace experience. We consider using data analytics as problematic but necessary methods that TPC classrooms should cover. 

This workshop is designed for several audiences: 

  • TPC researchers seeking to integrate data analytics into online audience analysis; 
  • TPC instructors seeking methods for integrating data analytics into TPC classes; and 
  • TPC program leads seeking innovative methods to complement existing UX methods. 

In this workshop, we use Google Analytics data from the Fabric of Digital Life (“Fabric,” fabricofdigitallife.com), a digital archive that collects and curates rhetorical representations of emerging, embedded augmentation technologies. We introduce participants to the Fabric archive and to the Google Analytics interface, along with the data collected and reported from website visits. We address the problem of relying on a single data analytics interface for data collection and analysis, and demonstrate methods used to mitigate those problems. We then lead participants in 3 activities using website browsing data toward developing audience insights. We use the planning, implementation, and testing (P-I-T) framework often used in digital design and develop to structure these activities. 

  1. Planning: Based on a brief review of Fabric and the data available in Google Analytics, develop a user-focused research question that will provide insight into users. 
  1. Implementation: Use data analytics methods of collecting and reporting data to develop an answer to the research question using data from Google Analytics. Participants will join facilitators in discovering if Google Analytics can provide adequate responses. 
  1. Testing: Brainstorm potential alternative data sources that can be used to validate the results from Google Analytics. Use the validation step as a critical data literacy method. 

Participants will leave the workshop with a basic understanding of data analytics methods and tools; a framework for using data analytics as a novel method for audience analysis; and instructional tools that can be incorporated into TPC pedagogy to prepare TPC students for the realities of editing and managing digital content. 

Committee Meetings 

International 1:30—2:20 pm Small Room 

Diversity 2:30—3:20 pm Small Room 

Grants 3:30—4:20 pm Small Room 

Graduate Student 3:30—4:20 pm Large Room 

Administrators 4:30—5:20 pm Small Room 

Friday, October 29 

Registration Continued 8:00 am—2:00 pm SHS Hallway 

Concurrent Session 1 9:00—9:50 am  

Panel: Collaboration in Action: Participatory Assessment Research with STEM Partners 
Moderator: Teena Carnegie, Eastern Washington University  

Colleen A. Reilly, University of North Carolina Wilmington 
Amy Long, University of North Carolina Wilmington
 Peter Fritzler, University of North Carolina Wilmington 
SHS Summit West  
Panel: Graduate Teaching Assistants: A Valuable Resource for Technical Writing Programs as Enrollments and Budgets Decline 
Moderator: Rhonda Stanton, Missouri State University  

Rhonda Stanton, Missouri State University 
Maquelle Huntley, Missouri State University 
Cam Steilen, Missouri State University  
SHS Summit East 
Panel: Findings from CPTSC Research Grant: Contingent Voices: An Overview of a Field-Wide Study and Suggestions for Support on Three Levels 
Moderator: Amber Lancaster, Oregon Institute of Technology   

Katie Rieger, Park University  
Lydia Welker, Freelance Technical Writer  
Sarah Lonelodge, Eastern New Mexico University
Christina Lane, Tulsa Community College  
SHS Peak West  
Multiple Voices in TPC 
Moderator: Jennifer Bay, Purdue University  

Three Paths for University Partnerships with TC Industry in China Dan Wu, Xi\’an International Studies University, China  

Understanding the Experiences of Black, Indigenous, and Women of Color Graduate Student Instructors with Mentoring in Writing Programs Michelle Flahive, Texas Tech University  

Engaging Students in Diversity, Equality, and Inclusion Workplace Practices: Opportunities and Challenges Jessica Griffith, University of South Florida Justiss Burry, University of South Florida 
SHS Peak East  

Concurrent Session 2 10:00—10:50 am 

Panel: Leveraging Technical Communication Expertise to Engage Campus Partners 
Moderator: Jennifer Mallette, Boise State University  

Jennifer Mallette, Boise State University 
Heidi Naylor, Boise State University 
Debra Purdy, Boise State University
Sherena Huntsman, Boise State University  
SHS Summit West 
Panel: Collaborative Program Work: Dimensions of Applied Technical Communication 
Moderator: Marjorie Rush Hovde, Indiana University-Purdue University Indianapolis  

Marjorie Rush Hovde, Indiana University-Purdue University Indianapolis 
Corinne Renguette, Indiana University-Purdue University Indianapolis 
Julie Stella, Indiana University-Purdue University Indianapolis  
SHS Summit East 
Panel: The Constraints of Innovating within Professional and Technical Writing Programs 
Moderator: Teena Carnegie, Eastern Washington University  

Emily January Petersen, Weber State University
Christopher Scheidler, Weber State University 
Shelley Thomas, Weber State University 
SHS Peak West 
Developing Meaningful Relationships  
Moderator: Laura Vernon, Radford University  

Centering Coalition Building in TPC Curriculum Design  Shanna Cameron, University of Memphis  

“I Am Somebody!”: Fostering a Sense of Belonging in TPW Programs Laura Vernon, Radford University  

Ensuring Diversity in Technical and Scientific Communication Faculty Hiring Kenneth R. Price, Texas A&M University—Kingsville  
SHS Peak East 

Concurrent Session 3 11:00—11:50 am

Panel: Investigating Augmentation Technologies: Smart Education, Data Analytics, and Human-Autonomy Teaming for TPC Programs 
Moderator: Jason C. Tham, Texas Tech University  

Jason C. Tham, Texas Tech University 
Gustav Verhulsdonck, Central Michigan University  
Isabel Pederson, Ontario Tech University
Ann Hill Duin, University of Minnesota 
Daniel Hocutt, University of Richmond  
SHS Summit West 
Panel: Revitalizing the Conversation around Internships in TPC: Professionalization, Equity, and Assessment 
Moderator: Jennifer Bay, Purdue University  

Jennifer Bay, Purdue University 
Christine Masters-Wheeler, Francis Marion University
Kathryn Swacha, University of Maine  
SHS Summit East 
New Program Building 
Moderator: Rhonda Stanton, Missouri State University

“You should have that information”: Strategies for Administering Programs without Existing Infrastructure Erin Clark Frost, East Carolina University   

Transferring Administrative Skills as a Novice Technical Communication Program Director Krista Speicher Sarraf, Cal Poly San Luis Obispo  

New to Town: Learning and Building Infrastructures for a Professional and Technical Writing (PTW) Certificate at Auburn University at Montgomery Dana Comi, Auburn University at Montgomery  
SHS Peak West 
Innovative Curriculum Strategies 
Moderator: Liz Hutter, University of Dayton

Working across boundaries in TPC and Composition Studies: Developing a Resource Guide for Teachers and Administrators Ann Shivers-McNair, University of Arizona Laura Gonzales, University of Florida  

Mitigating Precarity: Creating Sustained Research Opportunities through the Technical Communication Service Course Liz Hutter, University of Dayton  & Halycon M. Lawrence, Towson University

Where Others Dare Not Tread: Embedding TPC Values Effectively in FYC at The Two-Year College Gregg Fields, Chandler-Gilbert Community College 
SHS Peak East 

Lunch on Your Own Noon—1:45 pm

Poster Session Noon—2:00 pm     SHS Hallway 

Participatory Instructor Support for Social Justice-Related Curricular and Programmatic Initiatives in TPC Julie Christen, University of Arizona 
 TPC by the Numbers Lisa Melonçon, University of South Florida 
 What Program Directors Ought to Know about Technical and Professional Communication Syllabi Julie Watts, University of Wisconsin—Stout 

Concurrent Session 4 2:00—2:50 pm  

Program Growth and Development Moderator: Jennifer Mallette, Boise State University  Growth in the Small TPC Program: Pondering/Planning Sustainable Participation during Uncertain Times Michael Knievel, University of Wyoming  Finding Ourselves: Student Perspectives on Branding and Marketing an Undergraduate TPC Program Mitchell Ogden, University of Wisconsin—Stout  Choosing a Grading Contract Template for Your Program or Course Michelle Cowan, Texas Tech University  SHS Summit West 
Panel: Responding to a Changing UX Landscape: UX Program  Design, Empathic Curriculum, and Students as Co-designers  in WPA Work Moderator: Amber Lancaster, Oregon Tech  Kate Crane, Eastern Washington University Amber Lancaster, Oregon TechSusan Rauch, Oregon Institute of TechnologySHS Summit East 
Building Strong Assessment Strategies Moderator: Liz Hutter, University of Dayton  Here, There, Everywhere: Integrating Multiple Assessment Requirements into Responsive Course Design in Technical Communication Rachel Bryson, Utah State University  A Flexible Checklist: Implementing a Standardizing Assessment Tool for an Introductory Technical Communication Course Sara Parks, Stephen F. Austin State University  Foregrounding Care: Feedback Conferences in the TPC Classroom Sara Doan, Kennesaw State University  SHS Peak West 
Challenging Decisions for Program Sustainability 
Moderator: Ed Nagelhout, University of Nevada, Las Vegas  

Navigating the Tensions Between Service and Major Courses in Technical Communication Emma Kostopolus, Valdosta State University  

Is This the Hill to Make a Stand On? Choosing Administrative Battles Strategically Based on Stakeholder Analysis Ed Nagelhout, University of Nevada, Las Vegas 

A Continued Rationale: The Endurance of Technical Writing in English Departments Meg McGuire, University of Delaware Jessica Edwards, University of Delaware 
SHS Peak East 
Journal Editors Roundtable 
Moderator: Russell Kirkscey, Penn State Harrisburg  

Programmatic Perspectives  Lee-Ann Kastman Breuch, University of Minnesota  
Communication Design Quarterly Amber Lancaster, Oregon Tech  

IEEE Transactions on Professional Communication
Jason Tham, Texas Tech University

Foundations and Innovations in Technical and Professional Communication Book
Series
Sherena Huntsman, Boise State University
Lisa Melonçon, University of South Florida
UCCS Downtown Large Room 

Concurrent Session 5 3:00—3:50 pm 

Panel: Electives to Update TPC Curriculum: Social Justice and Science Writing 
Moderator: Ed Nagelhout, University of Nevada, Las Vegas  

Elisabeth Kramer-Simpson, New Mexico Tech 
Rosario Durao, New Mexico Tech 
Steve Simpson, New Mexico Tech  
SHS Summit West 
Panel: The Opportunities and Challenges of Assessing TPC Internships 
Moderator: Cynthia Martin, James Madison University

Cynthia Martin, James Madison University 
Elizabeth Pass, James Madison University 
Cathryn Molloy, James Madison University  
SHS Summit East 
New Insights on Service Learning 
Moderator: Timothy Ponce, University of Texas—Arlington  

External Partnerships as Interdisciplinary Gateways Kathryn Lambrecht, Arizona State University  

Administrative Benefits of Scaffolding Service Learning Joy Santee, University of Southern Indiana  

Three Ways to Enhance Student Learning Through Faculty-Led Entrepreneurship  Lori Beth De Hertogh, James Madison University  

Actionable Coursework: Creating Value through Partnership Timothy Ponce, University of Texas—Arlington  
SHS Peak West 
Pedagogical Visions and Goals 
Moderator: Stephen Carradini, Arizona State University  

Applying Connectivist Learning Theory in Online Professional Communication Courses Lynn McCool, Drake University  

Digital Ethics: Career-Readiness and Humanities Working Together Stephen Carradini, Arizona State University  
SHS Peak East 

Concurrent Session 6 4:00—4:50 pm 

Panel: Opportunities and Challenges in TPC Curriculum: Exploring Badges and Certificates 
Moderator: Lee-Ann Kastman Breuch, University of Minnesota—Twin Cities    

Quan Zhou, Metropolitan State University 
Tori Sadler, Metropolitan State University 
Lee-Ann Kastman Breuch, University of Minnesota—Twin Cities    
SHS Summit West 
Panel: Immigration in Academia: The Challenges International Scholars Face 
Moderator: Saveena (Chakrika) Veeramoothoo, University of Houston-Downtown

Saveena (Chakrika) Veeramoothoo, University of Houston-Downtown 
Nupoor Ranade, George Mason University 
Josephine Walwema, University of Washington  
SHS Summit East 
User Experience and Student Reflections in the Classroom 
Moderator: Russell Kirkscey, Penn State Harrisburg 

Integrating UX Writing into TPC Pedagogies Tharon W. Howard, Clemson University  

Innovating UX Pedagogy in TPC Programs: Moving Beyond Usability 
Heather Noel Turner, Santa Clara University 

Using Student Reflections to Assess a Client-Based Communication Project: A Pilot Study Russell Kirkscey, Penn State Harrisburg  
SHS Peak West 
Curriculum and Administrative Advances 
Moderator: Brad Lucas, Texas Christian University  

Implementation in Context: Refining a Two-Course Sequence in Technical and Professional Writing Brad Lucas, Texas Christian University  

What Rhymes with “Data Visualization”?: Developing PTW Curricula within a Creative Writing Program Kristopher Purzycki, University of Wisconsin—Green Bay  

TPC in Small US Colleges: A Survey of Undergraduate Programs and Curriculum M. Lynn Russell, Old Dominion University 
SHS Peak East 

Awards and Reception 5:30—7:00 pm      SHS Summit  

Please join us in celebrating this year’s award winners. We’ll have heavy hors d’oeuvres (including vegetarian and vegan options) plus a cash bar with beer, wine, sodas, and water. 

Saturday, October 29 

CPTSC Business Meeting 9:00—10:30 am SHS Summit West 
Administrators Roundtable 10:45 am – Noon SHS Summit West  
Graduate Student Workshop 9:00 —10:30 am UCCS Large Room 
Women in TC Meeting 10:30 —Noon UCCS Large Room 
Excursions Depart 1 pm   SHS Lobby